Desired outcome

• 600-person department feels informed and appreciated.

Plan 

• Develop internal and external communications strategies and products that reflect the diverse staff and the important and valued work.

Process

•  600-person survey to identify employees’ values, priorities, and language.

• Meet with Division leaders and staff who “represent” current values/concerns.

Products

• Top-notch internal newsletters that highlight an element in each division each week.

• Profile hardworking, but sometimes overlooked, employees and focus on their contributions.

• Use internally available data to support their success. For example, data that shows teams are reducing the backlog of Sexual Assault Cases or the increase in Juvenile Rape reporting since the Kavanaugh hearings.

• Highlight the diversity of the  Prosecutor’s Office with employee profiles

• Repurpose the content for the newsletters for wider distribution through social media and quarterly newsletters sent to community partners, law schools, and civic leaders.

Outcome

• 80% open rate, 40+% click rate within three weeks, many positive comments about the content, the writing, the overall approach and appreciation that we listened.

My role

• Conduct all interviews, write stories, take photos, identify and organize data, all social posting.

Desired outcome

• Reporters and clients understand legal process.

Challenge

• Judges generally don’t speak to the public.

• Court visuals are boring.

Plan

• Develop a series of podcasts that explain process in clear, understandable language.

• Link podcasts to appropriate webpages like Family Court where families in crisis can hear from the Chief Judge.

• Send podcasts to reporters as story pitches stories.

Outcome

• More than 4000 total downloads in three months. Successful story pitches to several media outlets.

My role

• Select podcast topics, interview guests and produce podcasts from start to finish.

Desired outcome

• Increased trust and confidence in King County Information Technology

• King County IT manages more countywide contracts and builds out more innovative projects.

Plan

• IT hosts free, four-hour “geek squad”-type event with six members of the Help Desk at client locations (Public Health, Parks, Metro) to address Help Ticket backlog.

Process

• Pull and organize all outstanding help tickets and identify technology issues.

• Organize, send and track email invites and align with sign-up sheets.

• Acquire products, assign teams.

• Manage 4+ hours of non-stop requests totaling more than 400 outstanding issues at each location.

Outcome

• Dramatically decreased ticket backlog for each department.

• Customers were happy that known and unknown technology issues were resolved quickly and in a friendly manner.

• Customers were happy to meet the people behind the faceless “Help Desk”.

• Management was pleased and invited KCIT teams to executive meetings to share new information about KCIT projects, programs and products.

My role

• After listening to various customers complain, I developed this idea, pitched it to the Chief Information Officer, organized the event from concept to completion and attended the Executive Meetings as the face of “KCIT” to help KCIT become more engaged with our clients’ needs.

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